Shipping Policy

At Gulf Online Souq, we work to make your shopping experience simple and convenient. We carefully process and ship every order so it reaches you safely.

Order Processing

Orders are usually processed within 1–3 business days after payment is confirmed. You will receive an order confirmation once your order has been successfully placed.

Delivery Time

Orders within the United Arab Emirates are generally delivered within 5–12 business days, depending on your location, product availability, and courier service.

Shipping Charges

Shipping charges, if applicable, will be clearly displayed at checkout before you complete your purchase.

Order Tracking

Once your order has been shipped, tracking information may be provided by email or through your order details, depending on the shipping service used.

Delivery Delays

Delivery times may occasionally be affected by factors outside our control, including courier delays, public holidays, weather conditions, customs procedures, or incorrect/incomplete delivery information.

Incorrect Address

Please make sure your shipping address and contact details are correct before placing your order. Gulf Online Souq cannot be responsible for delays or additional costs caused by incorrect or incomplete information provided by the customer.

Questions About Your Order

If you have any questions about your shipment, please contact our customer support team. We’ll be happy to help.

Gulf Online Souq — Making online shopping simple, convenient, and reliable.